The Bombay Call Centre
April 28th 2008 06:11
They've been on the boil pretty much non-stop today. I’ve got some work on which involves excel and word documents with lots of data and graphs etc all linked up to each other - yes, I know, the day’s already doomed when you’re dealing with anything microsoft.
Anyway, I got a few calls early on. People I simply could not understand, someone asking for the “gentleman owner please of the business’ (grrrrr) and a couple more who sounded like they were phoning from down a mine shaft.
All the while my dandy excel spreadsheet kept telling me the links weren’t found and I started getting, well, just a little frustrated.
A couple more calls, the ones where they just hang up on you, and my word document decided to shit itself.
Now, here’s something funny and it’s the truth. One of my dogs (he must be a mormon or something), absolutely hates me swearing. Whenever my wonderful ms programs start giving me joy, I let loose with a string of expressive, colourful words (I work alone, so I can do that).
Whenever I start swearing, I hear the familiar flip flap and turn round to see the little guy’s bum disappearing through the doggy door. He goes and sits outside for a while and comes back once I’ve calmed down.
I generally calm down pretty quickly – because he makes me laugh when he leaves the room like that. Such a good reminder for me to chill out and consider the important things in life – which aren’t word, excel and indian telemarketers. (Note, I’m using all lower case there intentionally – it’s just what I think of them today).
Anyway, I’ve just left one hopeful on hold for a while, pleased that he won't be harassing someone else for a couple of minutes.
I’ve pretty much written off the afternoon. I can’t concentrate on my work long enough to get anything done and I’ve already upset my poor little boy. Its way too cold for him to be hanging around outside, so I’ll just have to get my work done later on tonight (after hours, when I no longer have to pick up the phone).
For now though, thanks to my little ‘soap and water boy’, I’m in a good frame of mind again and in the mood to have some fun. I came across this site, Sorry Gotta Go which has some funny messages to play to the next caller.
Doh! That one just hung up on me. Mmmmm. Could go a nice Vindaloo for dinner. Yum!
Anyway, I got a few calls early on. People I simply could not understand, someone asking for the “gentleman owner please of the business’ (grrrrr) and a couple more who sounded like they were phoning from down a mine shaft.
All the while my dandy excel spreadsheet kept telling me the links weren’t found and I started getting, well, just a little frustrated.
A couple more calls, the ones where they just hang up on you, and my word document decided to shit itself.
Now, here’s something funny and it’s the truth. One of my dogs (he must be a mormon or something), absolutely hates me swearing. Whenever my wonderful ms programs start giving me joy, I let loose with a string of expressive, colourful words (I work alone, so I can do that).
Whenever I start swearing, I hear the familiar flip flap and turn round to see the little guy’s bum disappearing through the doggy door. He goes and sits outside for a while and comes back once I’ve calmed down.
I generally calm down pretty quickly – because he makes me laugh when he leaves the room like that. Such a good reminder for me to chill out and consider the important things in life – which aren’t word, excel and indian telemarketers. (Note, I’m using all lower case there intentionally – it’s just what I think of them today).
Anyway, I’ve just left one hopeful on hold for a while, pleased that he won't be harassing someone else for a couple of minutes.
I’ve pretty much written off the afternoon. I can’t concentrate on my work long enough to get anything done and I’ve already upset my poor little boy. Its way too cold for him to be hanging around outside, so I’ll just have to get my work done later on tonight (after hours, when I no longer have to pick up the phone).
For now though, thanks to my little ‘soap and water boy’, I’m in a good frame of mind again and in the mood to have some fun. I came across this site, Sorry Gotta Go which has some funny messages to play to the next caller.
Doh! That one just hung up on me. Mmmmm. Could go a nice Vindaloo for dinner. Yum!
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Comment by katyzzz
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Comment by Rosemary
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Comment by Henni
Would a quiet swear word in his/her ear get him/her to howl down the phone?
It probably wouldn't make any difference what the noises at the other end were..
Comment by Rosemary
Alpaca Notes - Tasmania
I don't begrudge the call centre workers. It's just a rotten job they have. I still don't mind wasting their time though, since they already waste mine.